Penggunaan Teknologi Informasi (IBS Collect) Terhadap KepuasanNasabah Pada Lembaga Perkreditan Desa (LPD) Desa Adat Celuk

Abstract

 The aim of this research is to find outThe influence of IBS (Integrated
Micro Banking System) technology services on customer satisfaction at LPD
Celuk Sukawati, Gianyar. The research method in this study used a questionnaire
distributed to 100 customers from LPD Celuk Sukawati, Gianyar. The analysis
technique used is simple linear regression analysis. Based on the results of the
analysis, it was found that the influence of IBS (Integrated Micro Banking System)
technology services on customer satisfaction at LPD Celuk Sukawati, Gianyar
was positive and significant for customer satisfaction at LPD Celuk Sukawati
Gianyar. This is based on a regression coefficient of 0.838 with a determination
of 74.4%, which means that the influence of IBS (Integrated Micro Banking
System) technology services has an effect of 74.4% on customer satisfaction at
LPD Celuk Sukawati, Gianyar, while the remaining 26.6% was influenced by
other variables which were not examined in this study. Apart from that, with the t
test, the calculated t-value is obtained16.893 with a significance value of 0.000,
because the significance value of 0.000 is smaller than 0.05, meaning there is a
positive and significant influenceIBS (Integrated Micro Banking System)
technology services on customer satisfaction at LPD Celuk Sukawati, Gianyar