INTEGRASI TOTAL QUALITY MANAGEMENT DAN PERFORMANCE MANAGEMENT SYSTEM UNTUK MENINGKATKAN KINERJA KARYAWAN DI PERUSAHAAN MANUFAKTUR

Arif Rachman Putra, Didit Darmawan

Abstract


This study explores the effect of Total Quality Management (TQM) and Performance Management System (PMS) on employee performance in manufacturing companies. This study uses a quantitative approach with data collection through questionnaires. Results show that TQM and PMS have a significant influence on improving employee performance, with PMS making a more dominant contribution. TQM plays a role through continuous improvement approaches and employee participation, while PMS supports through results-based evaluation, goal clarity, and feedback. This research provides recommendations for integrating TQM and PMS in management strategies to support sustainable employee performance improvement.

Keywords


Total Quality Management, Performance Management System, Employee Performance, Manufacturing Company

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References


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DOI: https://doi.org/10.47532/jis.v8i1.1236

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